Whenever we clean for you in Horsham or the streets around it, these terms apply, and making a booking means you accept them.
Prices and quotes
We quote from the details you give us about the property. If the property is materially different when we arrive, for example more rooms than described, or a level of soiling that needs specialist work, we will tell you before starting and agree a revised price or leave without charge.
Paying for the work
We take a deposit of 50% to confirm the booking, payable no later than 24 hours before we come. The remaining balance is due on completion. Payment is by card or bank transfer.
Changes and cancellations
Cancel or reschedule with at least 24 hours notice and there is no charge. Inside 24 hours, or if we cannot get access at the agreed time, we may charge for the cleaner’s time.
Getting in
Access to the property is your responsibility. Keys left with us are stored securely and returned on request. Parking charges or permits, where the street requires them, are passed on at cost.
Our work
On end of tenancy cleans, if the inventory clerk marks down something we cleaned, tell us within 48 hours and we will return and re-clean that item at no charge. This does not cover damage or wear that was present before we started.
Liability
Damage present before the clean, items that give way because they were already worn or faulty, and stains that normal cleaning methods cannot remove are outside our liability. We point them out whenever we see them.
Nothing in these terms limits your statutory rights as a consumer.
Contact
For anything about these terms or a job we carried out, call 020 8077 6947, or see the contact page.